How will I know if (and when) you received my claim information?

You will be notified by phone within three days of us receiving your claim information. During this phone call, we will review the claims process with you and advise you of any additional information needed to process your claim. We will also send a letter or email to confirm receipt of your information if we are unable to reach you by phone.

What additional information may be needed?

• If you were in a car accident or hurt on the job, we will need a copy of either the police accident report or your employer’s accident report.
• If you were treated in an emergency room or urgent care center, we will need a copy of the paperwork from your visit indicating the date of treatment.
• If you have been hospitalized, we will need a document showing the dates of hospitalization along with a copy of your hospital bill.

When will I receive my check?

When you receive your benefits check will depend on when we receive all of the necessary claim information. Checks are typically mailed within two weeks of receipt of this information, unless your claim is denied or we have to request additional information to complete the claim proofs.